Operations Oversight for
Online Business Founders
Create a backend that doesn't rely on you through
high-level Done for you operations leadership ✨
Grow Impact
Lead More
Manage Less
The goal isn’t to juggle everything — it's to truly lead your vision while your business backend manages itself.
Because when you're trying to both lead and manage it all...
There's another way though. I created Operations Redefined, to provide a service that helps you build a people-first backend, that runs without you managing it.
How does it work?
Focus
Most plans feel heavy because they're impractical, inhumane and/or complicated. My strategic planning process adapts your goals into simple rhythms that keep the whole team hitting targets while remaining aligned and rested.
Autonomy
Hiring more, delegating and micromanaging don't equal time back or better quality. I help you install clear roles and distributed decision-making that remove you and give your team the authority and clarity they need to manage themsevles .
Capacity
Just because you have scalable systems in place, doesn't mean they are sustainable over the long-haul. My approach makes sure processes improve over time, giving you and your team more energy and capacity as you grow, not less.
I get it - it's been amazing to see your business grow and impact people, but it's also frustrating feeling held back managing tasks and team instead of leading to the next level.
That's why I don't waste time, but will guide you using the real-world experience I've built for over a decade of leading both small and big backend projects and operations with brands such as:
Book Your Discovery Call
We'll discuss where you're at, then I'll create a custom 3-step plan for how we'll get your backend to where you want it to be inside my Ops Director retainer - without stress, dropping quality or compromising your values.If you join the retainer before December 7th, 2025 - you'll receive a 63% discount for the first 6 months with no obligation to continue. Schedule a free call to find out more.
My Operations Director service is for the Founder who is ready to have:
Freedom to Lead Your
Business to its Next Level
$5,000
per month
Director on Demand is my done for you Ops Director retainer that helps you create a backend that manages itself – so you focus and get time back to lead at the next level.
1. Schedule a call
Chose a time slot that works for you from my calendar.
2. Answer a few questions
Take 2 minutes to tell me about your online business and goals.
3. Lead while stressing less
Get your time back while your backend manages itself.
From overwhelmed
dreaming to leveraged leading
You're already on the way. The problem is, you're still stuck in managing roles, and not spending as much time as you'd like moving the needle forward as CEO. I believe leading a growing business shouldn't have to mean growing stress, for any entrepreneur. I understand how exciting it is to experience your business growing and impacting people, but to also feel trapped by things that are important but take your time and energy away. That's why I don't waste time by using over a decade of global project and ops leadership to help you. Here's how I do it:
My Approach 📊
1. Audit
Look to see where your operations are currently at.
2. Focus
Identify the key priorities we need to address first.
3. Design
Update your existing ops / backend strategy.
4. Build
Lead the team and I to implement the updates.
5. Embed
Oversee the rhythms that lock it all in. Start at 1 🔁
So, schedule a call
And in the meantime, also subscribe to Freedom Fridays. The go to weekly newsletter for impact-driven CEOs ready to stop managing and start leading, with a backend that runs without them driving everything.
Gloria
Tshikaya, PMP
Your Ops Director & Guide
Gloria fell into lead project management and business operations roles over a decade ago for both small and large businesses offline and online. She holds a Bachelor of Science in International Business and a PMP® with the Project Management Institute. Leveraging her knowledge and experience, she's led backends from 0 to 8 figures, creating more freedom and restedness for teams while hitting their goals - and now helps entrepreneurs build self- managing backends using what she's learned.
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